London’s homes are the finest collection in the world. We look after them with diligence.
So, search for what you need or just book a specialist visit for Free.
So, search for what you need.
Behind every front door
Doing right by a building means doing right by the people who love it and depend on it.
The roof
Slipped slates, tired flashing and blocked gutters let the weather in long before it shows indoors. A drone shows us the whole roof without a ladder or scaffolding.
The loft
Warm, moist air rising into a cold roof space turns to condensation on the rafters and the underside of the roof. Left alone, it feeds mould and rot.
The bathroom
A fan too weak for the room leaves moisture hanging in the air, and black mould follows in the grout, the sealant and the ceiling.
The bedroom
Condensation gathers where walls are coldest: behind wardrobes and in the corners of outside walls. It is a common cause of black mould, and it can be put right.
The walls
Weathered pointing, cracked render or a leaking downpipe can soak a solid wall from the outside. We find exactly where the water gets in.
The living room
Damp along the skirting can be rising damp, but often it is something else: a raised path outside, a leak or condensation. We find out which before anyone mentions a treatment.
The floors
Suspended timber floors need air moving beneath them. When air bricks are blocked or the void stays damp, joists can rot and woodworm can settle in.
The kitchen
From a new kitchen to a whole-house refurbishment, planned and finished with the diligence we bring to everything else.
The extension
Joining a modern extension to an old house can trap moisture in the original wall and leave the junction prone to movement. Built and repaired properly, the two live happily together.
The cellar
London’s cellars and vaults sit against wet ground. Waterproofed and tanked properly, they become dry rooms you can actually use.
Every home, the same care
The same instruments, the same questions and the same written findings within 48 hours.
With our compliments
RICS Home Surveys (Level 1, 2 and 3) and electronic leak detection carry a fee.
The honest answer
Often, yes.
Many free surveys are there to sell the cure. Ours is built the other way round.
“Internal damp proofing is not currently needed.”
If you don’t need damp proofing, we’ll tell you.
That sentence costs us work. We’d rather lose the job than sell you the wrong one.
Clarity, on paper
In writing within 48 hours. Yours to keep, whatever you decide.
Our promise
Included as standard, covering the treated works set out in your written guarantee. Insurance-backed, so it stands even if we cease to trade, and it passes to the new owner if you sell.
For everyone who cares for a building
All of London
Further afield? Call 0330 520 2584 and we’ll tell you honestly whether we can help.
Questions
Yes. Every survey we offer is free, apart from RICS Home Surveys and electronic leak detection (ELD), which carry a fee. There is no obligation to instruct us afterwards.
It is free because it is how we earn the chance to do the work. That is exactly why we put everything in writing and leave the decision with you.
A specialist looks at the building inside and out, takes moisture readings, uses a thermal camera where it helps and flies a drone over the roof if it is needed. We explain what we see as we go.
The inspection is non-intrusive. Nothing is opened up without your permission.
Within 48 hours, in writing: readings, photographs and findings. The report is yours to keep, and to take elsewhere for a second opinion.
Yes. If you don’t need damp proofing, we’ll tell you. Often the cause is simpler: a blocked air brick, a leaking gutter, ground raised against the wall, or condensation from everyday life.
Historic England, RICS and the Property Care Association set out the same principle in their joint position statement: find the cause of the moisture before any remedial work, rather than treating the symptom.
Source: Historic England, Investigation of moisture and its effects on traditional buildings
Last. The findings come first, and itemised costs follow only where work is justified. The decision is entirely yours.
Our treated works carry a 10-year insurance-backed guarantee, IBG Term 10, transferable with the property. It covers the treated works set out in your written guarantee and is included as standard. Because it is insurance-backed, it stands even if we cease to trade.
Surveys carried out by CSRT/CSSW-qualified surveyors, and PCA-qualified surveyors. RICS Home Surveys are carried out by Chartered Surveyors. Prime Building Care is TrustMark registered.
Yes, at Level 1, 2 and 3, carried out by Chartered Surveyors. These carry a fee.
Level 1 suits newer homes in good condition. Level 2 suits most conventional homes in reasonable condition. Level 3 is for older, larger, altered or listed homes, or where you plan works.
Source: RICS, Home surveys
Yes, when you would like us to: damp proofing, basement tanking and waterproofing, timber treatment, mould removal and ventilation, replastering, roofs, structural repairs, kitchens, bathrooms, extensions and refurbishment. The report is yours whichever way you go.
Awaab’s Law sets legal timescales for social landlords in England to deal with hazards such as damp and mould. Since October 2025, a significant hazard must be investigated within 10 working days of the landlord becoming aware of it. Tenants must have a written summary within 3 working days of the investigation concluding, and relevant safety work must follow within 5 working days. Emergency hazards must be dealt with within 24 hours.
Every London borough, and anywhere within the M25. Further afield, call us on 0330 520 2584 and we’ll tell you honestly whether we can help.
An invitation
If you don’t need damp proofing, we’ll tell you.
